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Refund & Cancellation Policy

Last Updated: 10/09/2026

At LocalShop, we want you to be fully satisfied with your purchase. This policy explains how order cancellations, returns, and refunds work on https://localshop.space (the "Site").

1. Order Cancellation

  • You can cancel an order free of charge as long as it has not yet been shipped/dispatched. Go to My Account > Orders or contact us with your Order ID to request cancellation.
  • Once an order has been shipped, it cannot be cancelled — but you may be eligible to return it after delivery as per Section 3 below.
  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.

2. Order Changes

If you need to change your delivery address, quantity, or item after placing an order, contact us as soon as possible. We can accommodate changes only if the order has not yet been packed/shipped.

3. Returns

Eligible items: Most fashion, electronics, and home essentials can be returned within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact.

Non-returnable items:

  • Groceries, perishables, and personal care items (for hygiene and safety reasons)
  • Innerwear and swimwear
  • Items marked "Non-Returnable" on the product page
  • Products damaged due to misuse after delivery

How to request a return:

  1. Go to My Account > Orders and select "Return Item," or contact us with your Order ID and reason for return.
  2. Our team will review the request and arrange a pickup (where serviceable) or provide return shipping instructions.
  3. Once the item is received and inspected, we will notify you of the approval or rejection of your return.

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video of the product and packaging. We will arrange a free replacement or full refund, at your preference, once verified — no return shipping charge will apply in this case.

5. Refunds

  • Once your cancellation or return is approved, refunds are initiated within 3–5 business days.
  • Refunds are credited to the original payment method (card, UPI, net banking, or wallet) and may take an additional 5–7 business days to reflect, depending on your bank/payment provider.
  • For Cash on Delivery orders, refunds are processed via bank transfer or UPI — you will be asked to share your bank/UPI details for this purpose.
  • Original shipping charges (if any) are non-refundable, except in cases of damaged, defective, or wrong items delivered.

6. Return Shipping Charges

For returns due to a change of mind, a nominal return shipping/pickup charge may be deducted from your refund, depending on serviceability in your area. For damaged, defective, or wrong items, return shipping is free.

7. Need Help?

For any cancellation, return, or refund query, reach out to us:

LocalShop
📧 Email: sc.ss897@gmail.com
📞 Phone: +91 70530 68424
📍 Address: Mother Dairy LLM, Noida, UP 201309, India
🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST